Top Benefits of AI Chatbots for Companies and Customers

‍What is an AI Chatbot?

An AI chatbot is a type of software that uses cutting-edge artificial intelligence technology, including large language models that serve as the basis for ChatGPT, to conversate with customers realistically. These advanced programs are capable of mimicking the human language and producing realistic conversations that sound like they were written by a real person.

Over time, AI chatbots learn from previous interactions and can refine their responses. This is an incredible benefit for companies since they learn similarly to human customer service agents, without the risk of losing institutional knowledge due to employee turnover.

What Types of Companies Benefit from AI Chatbots?

The beauty of AI chatbots is the wide array of companies that can benefit from their use. Customer service is the most obvious example. Small companies and large enterprises across the globe are using AI chatbots to replace most human interactions with customers, reserving human interactions for the most complex issues.

Organizations that can benefit most from AI chatbots include those in the following industries:

• Retail & E-commerce
• Travel & Leisure
• Financial Services
• Telecommunications
• Healthcare and Pharmacy Support

Finally, AI chatbots are an excellent choice for small companies and global enterprises alike. Organizations of all sizes can benefit from automated customer service and streamlined operations, no matter their industry or prestige. 

Exploring the Top Benefits of AI Chatbots

The benefits of AI chatbots are almost too numerous to list. Companies can reduce costs, increase customer service metrics, reduce headcounts, and boost lead generation efforts with this single tool—all without breaking their budget or developing a custom tool in-house. 

24/7 Customer Service

Humans need to sleep and rest. When you rely on human customer service agents to process requests, you’re stuck with two options: either answer customer requests during normal business hours or employ three separate customer service teams to answer requests at all hours of the day.

The first option is frustrating for customers since they’re unable to get their questions answered after 5 pm. On the other hand, the second option is incredibly costly and can be prohibitively expensive for all but the largest organizations.

AI chatbots allow companies to offer 24/7 support without unreasonable costs. 

Omnichannel Support

Another incredible benefit associated with AI chatbots is the ability to offer omnichannel support. This means responding to customer requests on several different media channels, including:

• Company Website
• Mobile Apps
• Social Media Channels
• Messaging Apps
• Traditional Email
• Video Support

Modern customers expect to be able to reach your organization using their preferred communication method. AI chatbots help you meet this expectation without compromising the quality of support or hiring a separate team for each channel.

Limit Customer Requests

The ability to limit customer requests is another tremendous advantage. With AI chatbots, you’re able to automate 95%+ of all interactions and limit the number of customer requests for human representatives. Instead of answering routine questions that can be answered without much thought, you’re now able to reserve your best customer service agents for complex topics that require critical thinking and a human touch.

This benefit will help your organization reduce staffing costs while limiting the number of tickets that transform into ongoing customer support cases that require multiple levels of oversight.

Support Across Languages

Whether you’re a small business or a global enterprise, odds are that you’re doing business with customers located across the world—many of whom speak a foreign language and struggle to communicate in English.

Traditional, multinational enterprises have invested millions of dollars to build customer service teams in each country they operate in. Each of these teams must be fluent in the local language and understand cultural nuances.

AI chatbots eliminate the need to staff multilingual customer service departments. This dramatically reduces costs and allows companies to maintain brand guidelines across multiple languages.

Boost Lead Gen Efforts

The most forward-thinking organizations are also integrating AI chatbots into their sales cycle. AKOOL’s Streaming Avatar can play a vital role in lead generation by guiding the customer through the sales process and uncovering their pain points. Many companies are also using them to ask qualifying questions that prepare their human sales team for success. 

Ask AKOOL how you can use an AI chatbot to boost sales and increase the chances of conversion, in addition to boosting the customer service experience and reducing costs. 

Better Employee Experience‍

Key AI Chatbot Metrics to Determine Success

While the benefits of using an AI chatbot are clear, it’s still important to use key performance indicators (KPIs) to measure success. We encourage our clients to use the following metrics to verify the success of AKOOL’s Streaming Avatar chatbot:

• Response Time: Does your AI chatbot reduce the response time for customer inquiries? Most AKOOL clients see a dramatic reduction in response time.
• Customer Satisfaction: What does customer feedback say about the quality of their interaction? Ideally, consumer satisfaction feedback will stay the same or improve after implementing an AI chatbot. 
• Employee Satisfaction: Are employees more satisfied with their jobs after implementing AI chatbots? Humans want to feel valued and most employee surveys show an increase in satisfaction once they’re freed from mundane interactions. 
• Human Engagement: How many automated chatbot interactions eventually require a human to finish the job and answer the customer’s questions? This should be 10% or lower.
• Resolution Rate: How many cases are successfully resolved compared to the overall number of cases? This should be 90% or higher. 

Why Do You Need an AI Chatbot for Your Company?

AI chatbots provide an incredible competitive advantage for companies that strategically integrate these cutting-edge tools into their workflows. When you work with a company like AKOOL, you’re simplifying customer service interactions, increasing customer and employee satisfaction, and improving operational efficiency while simultaneously reducing costs.

Contact AKOOL today to learn how you can start boosting revenue and eliminating mundane tasks by implementing our Streaming Avatar chatbot into your employee workflows and customer service department.