AI Chatbot with Avatar

One of the biggest constraints on enterprise growth has always been customer service. Even the largest companies in the world struggle to meet consumer demand for customer service agents and a quick response time. This is made even more difficult in an era where Millennial and Gen Z consumers expect to receive a response in almost real-time, even when sent via email.

Organizations have struggled to adapt to these new consumer expectations, with consumer satisfaction in major companies dropping across the world. 

However, AI chatbots are a revolutionary new solution. They’re allowing organizations to rapidly scale customer service options without hiring new workers or investing millions in new facilities. 

Read our guide on AI chatbots with avatars to learn how organizations are leveraging AI to answer questions, solve complaints, and increase sales with a single, cost-effective tool. 

What is an Avatar for AI Chatbots?

A chatbot is an AI-powered program that uses Large Language Models (LLMs) to communicate effectively with customers. Many businesses are beginning to supplement or replace entire customer service teams with next-generation chatbots that mimic real human interaction and know-how.

Unlike traditional chatbots, which had incredibly limited functionality, institutional knowledge, and ability to understand context, next-generation AI chatbots are undetectable from a real agent. In many cases, AI chatbots are quicker and more effective than their human counterparts.

The best AI chatbots use an avatar, or a digital character (sometimes based on a real person) to interact with users through text, audio, and video channels. Chatbots help companies:

• Meet Consumer Demand for Personalized Interactions
• Reduce customer service headcount and staffing costs
• Increase the quality and speed of customer service queries
• Integrate company branding into every consumer interaction
• Reserve human agents for complex situations that require an expert touch

Read on to learn about the most popular benefits associated with AI chatbots and how to integrate them into your brand. 

Benefits of AI Chatbots with Avatars

The benefits of AI chatbots with avatars are enormous. Organizations across the world are already seeing reduced costs, higher user retention, better customer satisfaction metrics, and the ability to re-distribute valuable resources to other departments. In particular, benefits of AI chatbots include:

• Cost Savings: Deploying a single AI chatbot that can handle hundreds of simultaneous interactions is an order of magnitude cheaper than fielding an entire customer service team.
• Customer Satisfaction: Customers love the fact that they no longer have to endure long wait times to finally reach an agent. AI chatbots can successfully answer most customer questions in seconds and don’t generate long lines of frustrated customers.
• 24/7 Presence: Another major benefit is the ability to offer 24/7 customer service, without having to field three 8-hour shifts every single day.
• Brand Consistency: Keeping agents on-brand and using consistent messaging has always been one of the biggest challenges in customer service. However, with AI chatbots you can preconfigure your brand identity to make sure every interaction reflects your company’s values.

Industries That Thrive from AI Chatbots with Avatars

AI chatbots are largely seen as the realm of customer-facing companies—and there’s a lot of truth to that stereotype. 

These advanced AI tools are perfect for answering simple customer questions, providing order updates, fielding complaints, and processing returns. They help companies save huge sums of money by eliminating the need for a large-scale customer service department. 

However, AI chatbots are also useful tools for companies operating in other industries. We’ve seen our customers successfully deploy AI chatbots in:

• E-Commerce
• Financial Services
• Healthcare & Pharmacies
• Tourism & Travel
• Food & Leisure
• Education
• Technology

Contact AKOOL’s client team today to learn how our AI chatbots can help your company streamline operations, reduce costs, and boost employee satisfaction throughout the organization.

How to Implement AI Chatbots with Avatars

Now that you understand the benefits and potential applications of AI chatbots, it’s time to get started. The first step to implementing AI chatbots with avatars is to understand your needs. Assess your requirements and get a clear picture of how an I chatbot can help you streamline interactions.

Next, it’s time to choose the right platform. AKOOL is the world’s premium AI chatbot with an avatar provider—and we’re trusted by many of the Fortune 500’s top companies for this very reason. Make sure your chosen vendor has a strong reputation, competitive pricing, and integration with other parts of your enterprise tech stack.

The final step is to get your employees on board. We recommend having an organization- or department-wide informational session that clearly explains the benefits of AI chatbots. Pay special attention to time savings, reduced frustration, and the ability to work on projects that require a human touch.

The most successful companies also repurpose their customer service teams for other projects. 

You’ll receive less pushback and more support if AI chatbot implementation doesn’t come with job losses. Instead, try to find other roles for agents who are being replaced and find ways for them to increase sales, rather than simply respond to complaints. 

Creating Avatars Using AKOOL

Getting started with AKOOL is simple. Follow these 4 simple steps to start integrating your avatar into enterprise workflows:

Step 1: Create an account and access the Streaming Avatar tool.

Step 2: Customize your avatar. Choose the avatar’s gender, voice, language, and streaming mode. Use the text box to further define your avatar with a detailed prompt. 

Step 3: Click High Quality Generate to see your AI Streaming Avatar in action. Choose form the E-commerce or Educational format for further customization.

AKOOL’s Streaming Avatar is the Future of Conversational AI

AKOOL’s Streaming Avatar is the best AI chatbot tool available today. Fortune 500 companies are already using AKOOL’s digital customer service agent to improve consumer satisfaction, save money, and prepare for the future by using conversational AI.

We expect the use of chatbots to expand rapidly over the next several years as early adopters proudly demonstrate their results and cost savings. 

Contact AKOOL today to learn how your company can start using AI chatbots to boost sales, generate customer loyalty, and reduce costs across the organization.